Terms & Conditions
About Us
Hancock Gallery
2 Jesmond Road West, Newcastle upon Tyne, NE2 4PQ
Email: info@hancockgallery.co.uk
Phone: +44(0)191 241 0442
VAT No: GB882824785
Company registration number: 10846401
Products and Availability
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All artworks, including originals, prints, and limited editions, are subject to availability.
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We reserve the right to withdraw or modify items at any time without prior notice.
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Colours and dimensions are displayed as accurately as possible but may vary slightly due to screen settings and artistic techniques.
Pricing and Payment
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All prices are listed in GBP (£) and include VAT where applicable.
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We reserve the right to change prices without notice.
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Payment must be received in full before goods are dispatched or collected.
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We accept major credit and debit cards, as well as bank transfers. Online payments are processed securely.
Delivery
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We offer delivery within the UK and internationally (subject to customs regulations).
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Delivery timescales are estimates and may vary depending on the item, the carrier and destination.
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Customers are responsible for any import duties, customs charges, or taxes incurred for international deliveries.
Returns and Refunds
Please refer to our Returns Policy for detailed information on returning artworks.
Ownership and Risk
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Risk in the goods passes to the buyer upon delivery.
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Ownership of the artwork transfers only once full payment has been received.
Copyright and Reproduction
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All artworks remain the intellectual property of the artist.
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Purchase of an artwork does not grant the buyer any reproduction or commercial rights.
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Images from our website or gallery may not be reproduced without prior written consent.
Commissioned Work
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A non-refundable deposit (typically 30–50%) is required to begin all commissioned pieces.
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Completion times are estimated and subject to change.
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Final payment is due prior to collection or delivery.
Liability
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We take all reasonable care to ensure the accuracy of our listings and the safe delivery of artwork.
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Hancock Gallery shall not be held liable for any indirect or consequential losses, including but not limited to loss of profit or business.
Privacy Policy
We respect your privacy and handle your personal data in accordance with UK GDPR and Data Protection Act 2018. Please see our Privacy Policy for more details.
Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the English courts.
Changes to These Terms
We may update these Terms and Conditions from time to time. Please review them periodically for any changes.
For any enquiries regarding these Terms and Conditions, please contact us at info@hancockgallery.co.uk or +44(0)191 241 0442.
