Privacy Policy

At Hancock Gallery, we take your privacy seriously. Any personal information you provide is held securely and will never be shared with third parties without your consent. We will only use your data to share information about our events, exhibitions, products or special offers we believe may be of interest to you.

This policy outlines how we collect, use and store information relating to customers, prospective customers, artists, contacts and any other individuals whose data we may hold.


Personal Information We Collect

We may collect the following information:

  • Your name

  • Contact details such as email address, phone number or postal address

  • IP address, browser type and language preferences

  • Attendance records for events or exhibitions

  • Information submitted via forms on our website or in person

  • Purchase details related to artwork or other services


How We Collect Your Information

We gather personal data through:

  • Purchases made in the gallery or through our online shop

  • Online, phone, email or postal enquiries

  • Forms submitted via our website, such as newsletter sign-ups or contact forms

  • Verbal consent when you choose to join our mailing list or share contact details with us


How We Use Your Information

We use the data we hold to:

  • Share information about exhibitions, events, artists and products

  • Keep you informed of updates and relevant news

  • Communicate with you directly

  • Verify your identity and ensure security

  • Operate and improve our website, including analytics, testing and research

We are committed to keeping your personal data secure and complying with all legal and regulatory obligations. We remain transparent about the information we collect and how it is used.


When Personal Information Is Required

You may browse our website without providing personal data. However, some services require information, such as booking an appointment, making a purchase or subscribing to our newsletter.

We may disclose your data if required by law, such as in response to a request from the police or other regulatory authorities investigating illegal activities.


Data Retention

We retain your information only as long as necessary for the purposes outlined above, or to meet legal obligations. We review our records regularly to ensure your data remains accurate and up to date.

If you unsubscribe from marketing communications, we will remove your details from our system as thoroughly as possible.


Our Mailing List

When you sign up to receive our newsletter, we collect:

  • Your first name

  • Your last name

  • Your email address

This information is used solely to send you updates about our gallery, exhibitions, events and offers. You will not receive any marketing communications without your explicit consent.

You can unsubscribe at any time, and we will stop sending further communications.


GDPR and Your Rights

As a GDPR-compliant organisation, Hancock Gallery recognises the following rights:

  • Right to be informed – You have the right to know how your data is collected and used

  • Right of access – You may request a copy of the data we hold about you

  • Right of rectification – You can request corrections to inaccurate or incomplete data

  • Right to be forgotten – In some cases, you may request that we delete your data

  • Right of portability – You may ask us to transfer your data to another organisation

  • Right to restrict processing – You can request that we limit how your data is used

  • Right to object – You may object to certain types of data processing, including direct marketing

  • Right related to automated decision-making and profiling – You can request a review of any automated decisions made about you


Updates to This Policy

Any updates to this privacy policy will be posted on this page. Where appropriate, we will notify you by email.

Last updated: July 2025

If you have any questions about this policy, please contact us at info@hancockgallery.co.uk or call +44 (0)191 241 0442.